Tech Giants Rebuilds the Way Businesses Use Data


In addition to how we obtain consent to use personal data, the field of business distribution of content to consumers is changing before our eyes. IPhone and iPad maker Apple recently announced a major change in the way it handles user privacy. Specifically, we plan to give consumers more say in the personal data they provide to businesses by giving them more control over their privacy settings.

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This, of course, offended Facebook’s management, saying the change would significantly limit and reduce its ability to deliver targeted content and ads to users. A message for a more personalized and efficient experience.

more, GoogleEstablished himself as the number one Digital advertising The platform recently announced via search engines that it will change the way personalized content and ads are delivered. The tech giants are coming up with their own new technology that allows Google to personally track users, but with privacy. Google says you can do this by grouping consumers into interest groups on your device and using tools that do not send your browsing history or information to the server.

What are the issues – how marketing data is currently being used

There are many things at play, including how companies use algorithms and technologies to track individual users. For example, if Google hides customer data to improve privacy, businesses will have to buy ads through Google. This means that you may need to access your targeting data and send these messages to the specified user base.

These big data-driven online ads have helped businesses target people with the characteristics of people who might be interested in the content and promotions. Big Data is the process of purchasing data from a third-party vendor, collecting online activity, purchase history, social media content, etc. to identify who is most likely to be interested in the promotions offered by your business. ..

However, one of the main problems is that companies make inferences based on this data, and often the estimates are based on outdated or inaccurate data. For example, when a person searches Google for a particular phrase or topic, they create a targeted digital ad for the exact same product and target that user.

Because of this, big data is often inaccurate and lacks transparency and customer control, which makes big data unpopular. Meanwhile, companies like Apple and Google aim to keep their customers’ data private while continuing to provide users with a personalized internet experience.

How companies plan to deliver enhanced privacy personalization

There has been a war for some time over an individual’s right to data privacy. Additionally, there are personalization / privacy issues. This means consumers want their data to be private and secure, while also wanting the content directed to them organized around their day-to-day interests. We live in the digital world and many feel overwhelmed by the amount of messages they receive each day, so finding a balance between the two is paramount.

Future changes in the use of data

That said, there is a fundamental shift in the way businesses collect and use customer data. As mentioned earlier, big data is not always accurate and often looks like an invasion of consumer privacy, ultimately creating mistrust.

Businesses are now embracing zero-party data collection to build customer confidence. Zero-Party Data is information that customers are willing to share with businesses or brands they trust. The information includes everything from preferences, comments, and profile information to interests, consents, and purchase intentions.

The result of data management is greater consumer confidence and empowerment

It’s a step in the right direction to give consumers more control over their data. Some of the benefits of using third party data include:

  • It is the uniqueness of a brand or a company that no other brand has the same data.
  • To be the ultimate source of truth as consumers provide their own ideas rather than making big data-based assumptions.
  • It is relationship-based and relies on a higher level of trust with consumers. In other words, brands must be transparent about their use of data and the relationships must be mutually beneficial.

The key to all of this is that businesses in all industries, regardless of their size or location, need to change the way they interact and interact with their customers. We need the trust of our current and potential customers. In this way, the customer wants to share zero-party data with the brand.

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Building that trust empowers businesses to access the data they need to better engage with their customers, while increasing return value, such as improved customer service and a personalized customer experience. Can be provided. By making it easy for customers to update and change their data, they build trust and build mutually beneficial relationships while keeping their data up to date.

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